# Return & Refund Policy

Last updated: 12 August 2026

Thanks for shopping with AURA indigo. If something isn't right, we'll sort it out. This policy explains how returns, exchanges and refunds work. Nothing in this policy affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

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## 1. Changed your mind? (14-day cancellation right)

As you're buying online, you have the legal right to cancel your order for any reason.

- Tell us within 14 days of receiving your order that you want to return it. Email us at help@auraindigo.uk or use the contact details below — no reason needed.

- Send the items back within 14 days of telling us.

- Return postage is your responsibility for change-of-mind returns. We recommend using a tracked service and keeping proof of postage, as the items are your responsibility until they reach us.

- Items should be unworn, unwashed and in resalable condition, with tags attached where applicable. You're welcome to try items on as you would in a shop, but if an item is returned with signs of use beyond that, we may reduce your refund to reflect the loss in value.

- We'll refund the full price of the items plus the standard delivery charge you paid (if you chose a premium delivery option, we refund up to the cost of standard delivery).

- Refunds are issued within 14 days of receiving the items back (or of you providing proof of postage, if earlier), to your original payment method.

Exceptions: for hygiene reasons, we can't accept change-of-mind returns on [e.g. underwear, swimwear with hygiene seal removed, pierced jewellery] unless faulty.

## 2. Faulty or incorrect items

Every item is quality-checked before dispatch, but if something arrives damaged, faulty or not what you ordered, we'll put it right at no cost to you.

- Within 30 days of delivery: you're entitled to a full refund, or a replacement or exchange if you prefer.

- After 30 days and up to 6 months: we'll repair or replace the item; if that's not possible, you're entitled to a refund.

- We cover return postage for faulty or incorrect items — contact us and we'll send you a prepaid return label.

- If your order arrives damaged in transit, that's our responsibility — contact us with a photo and we'll resolve it.

## 3. Exchanges

Want a different size or colour? We're happy to exchange, subject to stock.

- Contact us within 14 days of receiving your order to arrange an exchange.

- The same condition guidelines apply as for returns (section 1).

- For change-of-mind exchanges, you pay return postage; we'll send the replacement to you free of charge.

- If your preferred size or colour is out of stock, we'll refund you instead.

## 4. How to return an item

1. Contact us at help@auraindigo.uk with your order number and the reason for return.

2. We'll confirm your return and, for faulty items, send a prepaid label.

3. Package the items securely — the original packaging is ideal but not required.

4. Post to: 2A Ashburnham Road, Bedford, MK40 1DS

5. We'll email you when your return arrives and again when your refund is issued.

## 5. Refunds

- Refunds go to your original payment method.

- We process refunds within 14 days of receiving your return (or proof of postage). Your bank or card provider may take a few extra days to show the money in your account.

- If we cancel your order (for example, an item is out of stock), we'll let you know as soon as possible and refund you in full without you needing to do anything.

## 6. Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. The policy that applies to your order is the one in force when you placed it.

## 7. Contact us

- Email: help@auraindigo.co.uk

- Phone: 07983211245

- Post: 66 Paul Street, London, EC2A 4NA

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This policy does not affect your statutory rights.