Frequently asked Questions
Shipping: What are your delivery timescales?
We aim to process and dispatch all orders within 10 business days (excluding weekends and bank holidays). This is due to how we are in the very beginning stages of starting our brand, and how bespoke each piece is. Please rest assured we aim to always get our pieces to you, albeit slower than other large companies. You will receive an email with tracking details as soon as your order leaves us.
Shipping; Where do you ship to?
We currently ship to the UK, with plans to expand globally once things are settled. Should you be in the country and able to collect an order, we can also help with that! Email: help@auraindigo.uk
Shipping; Can I track my order?
Yes. Once dispatched, you’ll receive a tracking link via email. You can use this to follow your parcel’s journey to your door. If this does not happen make sure to email us help@auraindigo.uk
Returns; How do I return/exchange an item?
Contact us to request a Return Authorisation. Items must be returned within 30 days of delivery and in original, unworn condition with tags and packaging intact
We recommend using a tracked postal service for your protection. Unless the item is faulty, return postage is the customer’s responsibility.
Returns Address:
2A Ashburnham Road
Bedford
MK40 1DS
Payments and Pricing; Which payments do you accept?
We securely process all payments through Stripe, accepting: Visa, Mastercard, Debit cards, Apple Pay and Google Pay (where supported).
Products and Sizing; How do I find my size? How do I look after my products?
If you’re between sizes, we usually recommend sizing to your preference, if you like it being a tight fit don’t size up and vice versa.
It is recommended to turn your garment inside out and wash on a low temperature like 30 degrees.
Orders; Can I change or cancel my order?
If your order hasn’t been dispatched yet, please email us immediately — we’ll do our best to make changes or cancel before shipping. Once an order is shipped, it can no longer be cancelled, but you may return it under our Returns Policy.
Orders; My order was incorrect or damaged.
Oh no! That’s rubbish and we are sorry. Please email us at help@auraindigo.uk within 7 days of delivery, including your order number and clear photos of the issue. We’ll investigate and arrange a replacement, repair, or refund at no cost to you.
Returns; How long will my return/exchange take?
Once your return is received and inspected, we’ll process your refund within 5–10 working days via your original payment method.
For exchanges, your new item will be shipped as soon as your return is approved. If you have any queries please reach out.
Payments and Pricing; Currency and exchange rates?
All prices are shown in British Pounds (£GBP).
If you’re outside the UK, your card provider will handle currency conversion at their daily rate, which may include a small processing fee.
Products and Sizing; Do you offer Plus or curve ranges?
Yes — most of our collections range from UK 6–24 (XS–4XL).
We believe every aspect of life should be inclusive and available for every body.
If you do not see your size please do drop us an email to see what we can do. No Body Left Behind
Orders; I didn't receive my order confirmation
Please check your spam or promotions folder first. If it’s missing, contact us with your name and email address and we’ll resend your confirmation.
Returns; Can I exchange for a different size or item?
Yes, subject to stock availability. Include the replacement details in your return request so we can reserve your preferred size.
Payments and Pricing; Promotions and Discount codes
Promotional codes and flash sales are announced via our newsletter and social media.
Enter your code at checkout before completing payment — one code per order. Discounts cannot be applied to past purchases or combined with other offers.
Products and Sizing; Sold out items and restocks
Popular designs are typically restocked within 4–8 weeks, but limited editions may not return once sold. If you have a special interest in an item and really can’t let it go, drop us an email and we shall see what we can do.
How do I know I’m ordering from Aura Indigo’s official website?
Our only official website is
www.auraindigo.uk
and verified social handles linked there.
If you see a suspicious site or social page claiming to be us, please email help@auraindigo.uk with the URL.
Never enter payment details on a site unless the address starts with www.auraindigo.uk
Still need help?
Reach us at help@auraindigo.uk — we’re here Monday to Friday, 10 am – 5 pm (UK time).